When it comes to operations in a retail store, managers understand the struggle of balancing sales, service, and productivity with changing customer patterns and behaviors. While it often feels like trying to hold onto something in the midst of a hurricane, there is a method for keeping steady: Establishing a properly balanced labor model. In […]
About Jeffrey Peretin
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Entries by Jeffrey Peretin
In today’s post-recession environment, companies are finding it increasingly difficult to keep up with lingering growth expectations. As a result, most management teams focus more time on operations than finding and training employees. In fact, we’ve found that managers spend less than 15 percent of their time on team development, disrupting the balance between operations, […]