Occasionally I have been asked to justify why anyone in retail would need engineered labor standards. The arguments go something like, • “Does one second vs one and a half seconds really make a difference?” • “Most scheduling systems round labor anyway” • “At the end of the day, operators have to schedule to the […]
About Ty Law
Ty Law is the Director of Retail at Connors Group, and brings a rich perspective on the benefits of workforce management and labor modeling.
Entries by Ty Law
The convergence of several retail patterns continues to point toward an increased need for operational labor improvements, from retail stores to distribution centers. Retail store closings have been making headlines over the last few weeks. Macy’s, Kohl’s, Walmart, and Sears have all announced store closings. Conversely, the trend for distribution centers appears to be growth; […]
At Connors Group, we have measured the productivity of retail front end operations for years. Few universal process changes have had the direct impact that payment card chip readers – or the EMV standard have had. It impacts every piece of the customer transaction, causing significant delays and throughput considerations at the cash wrap.