Crawl-Walk-Run to Labor Management Labor Management System (LMS) implementations are often considered a technical challenge. Often overlooked, however, is the cultural change component that requires a patient, phased implementation approach. LMS implementations require IT integration and engineering effort to ‘go-live’, but what sets them apart from other technology enablers is that they are truly a […]
http://www.connorsllc.com/wp-content/uploads/2017/09/crawl-walk-run-graph.png178348Jonathan Huesdashhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngJonathan Huesdash2017-09-22 10:44:482017-09-22 10:54:50Crawl-Walk-Run to Distribution Labor Management Success
Occasionally I have been asked to justify why anyone in retail would need engineered labor standards. The arguments go something like, • “Does one second vs one and a half seconds really make a difference?” • “Most scheduling systems round labor anyway” • “At the end of the day, operators have to schedule to the […]
http://www.connorsllc.com/wp-content/uploads/2017/06/pic.jpg147184Ty Lawhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngTy Law2017-06-12 21:27:502017-06-12 21:29:54Does 1 Second Really Matter?
Fresh from NRF2017, PJ Jakovljevic of TEC wrote a great article summarizing the momentum Reflexis Systems currently has in the market. PJ specifically describes how the Reflexis partnership with Connors Group is a “step in the right direction” and will enhance their ability to compete. Reflexis Overview Founded in 2001, Reflexis is headquartered in Dedham, Massachusetts, […]
http://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.png00Chris Kellyhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngChris Kelly2017-02-13 08:37:402017-02-13 08:52:53Sensing the Retail Store's Pulse
The convergence of several retail patterns continues to point toward an increased need for operational labor improvements, from retail stores to distribution centers. Retail store closings have been making headlines over the last few weeks. Macy’s, Kohl’s, Walmart, and Sears have all announced store closings. Conversely, the trend for distribution centers appears to be growth; […]
http://www.connorsllc.com/wp-content/uploads/2017/01/image001.jpg328480Ty Lawhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngTy Law2017-01-11 14:20:462017-01-11 16:12:27Store Closing Trends and Operational Opportunities
Reflexis and Connors Group Partner to Help Retailers Enhance Workforce Productivity, Improve Associate Engagement, and Provide the Best Possible Customer Service. NRF Big Show 2017 Reflexis: Booth #1521 Connors Group: Booth #936 DEDHAM, Mass. and PITTSBURGH, Penn, January 4, 2017: Reflexis Systems, Inc. today announced a partnership with global retail management consulting firm Connors Group. […]
http://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.png00Patrick O'Learyhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngPatrick O'Leary2017-01-04 22:21:112017-01-04 22:21:11Reflexis Systems, Inc. and Connors Group Partner to Bring Operational Efficiency to Retailers
Traditional brick-and-mortar supermarkets are under siege from competitors across the entire retail spectrum. Not only have retailing behemoths Amazon and Wal-Mart upped their stakes in the grocery game, but seemingly every retailer now offers “grocery” items. Walk the aisles of any drug, convenience, office supply or home improvement store and you’ll find a slew items […]
http://www.connorsllc.com/wp-content/uploads/2016/11/click-collect.png279264Chris Kellyhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngChris Kelly2016-11-14 18:35:522016-11-14 21:43:22Can Supermarkets Be Profitable in the Click and Collect Game?
When it comes to operations in a retail store, managers understand the struggle of balancing sales, service, and productivity with changing customer patterns and behaviors. While it often feels like trying to hold onto something in the midst of a hurricane, there is a method for keeping steady: Establishing a properly balanced labor model. In […]
http://www.connorsllc.com/wp-content/uploads/2016/07/bigstock-Business-116163767.jpg600900Jeffrey Peretinhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngJeffrey Peretin2016-07-07 20:00:002016-07-08 15:50:20Can Labor Modeling Really Help My Retail Business?
At Connors Group, we have measured the productivity of retail front end operations for years. Few universal process changes have had the direct impact that payment card chip readers – or the EMV standard have had. It impacts every piece of the customer transaction, causing significant delays and throughput considerations at the cash wrap.
http://www.connorsllc.com/wp-content/uploads/2016/04/635792937224498176-100115red.smartcard.jpg401534Ty Lawhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngTy Law2016-04-28 15:21:552016-06-09 04:33:25The Labor Impact of Chip Readers
Picture this: It’s Black Friday and your store is filled to the brim with holiday shoppers. Customers greeted by your sales team at the front end are carefully ushered through their sales journey with minimal issue. Your well-trained floor staff seems to be handling the rush seamlessly. Then, as customers approach cash wrap, they notice […]
http://www.connorsllc.com/wp-content/uploads/2016/06/Black-Friday.jpg486737Patrick O'Learyhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngPatrick O'Leary2015-11-25 15:16:312016-06-03 15:48:43Retail holiday shopping: last minute tips for reducing lines at checkout
The growing debate over raising minimum wages at the state level has prompted business leaders across the U.S. to ask a lot of difficult questions over the past few months: Do we need to increase the price of our product? Will I need to cut jobs? What do I need to change to accommodate a […]
http://www.connorsllc.com/wp-content/uploads/2016/06/min_wage.jpg260345Jeffrey Peretinhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngJeffrey Peretin2015-11-09 15:14:512016-06-03 15:48:58Offsetting the costs of an increased minimum wage: Three areas retailers need to consider