Many of our clients are making Workforce Optimization and Labor Management a top priority in 2019. Our experience has shown the following 7 factors to be critical for success in any type of workforce productivity initiative.
- Build from the Bottom Up – Companies that adopt a Lean / Continuous Improvement culture first, have better overall success and adoption when implementing technology platforms like Labor Management (LMS) and Workforce Management (WFM). The key is to have a solid operational foundation before adding technology.
- Lead from the Top Down – Leading change and improvement needs to be modeled from the Executive level down. The Executive team should establish a cultural foundation for improvement in order to demonstrate its importance to the associates.
- Succeed and Sustain from the Middle – Ultimately Operations needs to own the day-to-day program and be supported by Engineering, IT, HR, and Training. A grassroots Engineering effort cannot sustain long term cultural change without operational support.
- Engage Early and Often – Transparent communication and Associate / Supervisor involvement is critical for buy-in of the program. Demonstrating the connection to the customer needs to be addressed early and communication that the cultural and operational improvements are bigger than the individual.
- Make it Fair – The confidence and success of the entire program relies on fair and equitable performance expectations. Engineered Labor Standards (ELS) are the foundation of accurate performance expectations.
- Train, Train, Train – Front line Management (Supervisors) are being asked to deliver more today than ever before. Best-in-class companies are providing extensive training for Supervisors to aid in improving their leadership and soft skills along with Lean and technical skills needed to succeed in a Labor Management environment.
- Celebrate Success and Reward – When results are achieved, reward and celebrate successes Make it fun and provide motivation for the entire team.
Are there other factors that have been crucial in your continuous improvement journey of Labor and Workforce Management?
We’d love to hear from you!