Entries by Andrew Taylor

Is Black Friday Relevant Anymore?

A week from today, we will be inundated with stories, images and videos of long lines and frantic masses grappling over the latest tech gadgets and door busters. There is no doubt that big box retailers like Walmart, Target and Best Buy still rely on this “tradition” to drive traffic, interest and excitement with the […]

The New Reality: Part 3 – Resistance Is Futile

The New Reality of retail has dramatic implications on the operating model for brick-and-mortar locations. As industry differentiators of convenience and selection become irrelevant, stores must be repurposed to support the omnichannel experience. This means that the role of the store and the associates must change, and the management techniques, including metrics and incentives, must […]

The New Retail Reality: Part 2 – Disruption

Over the past several years, the Retail industry has undergone significant disruption. The retail industry cannot continue to operate as if it has separate channels. Customers no longer find value in shopping that way and will avoid retailers who persist in forcing them to shop “the way it’s always been done.” The integration of online […]

The New Retail Reality: Part 1 – Get Over It.

A Reexamination of The Customer Buying Cycle in the Omni-Channel World Over the course of the last several years, one of the most-discussed topics in the economic world has been that of the “Retail Apocalypse.” The theory goes that the Amazon Effect has diluted brick-and-mortar retail sales to the point where many retailers cannot maintain […]

Too few Clerks in the store? How do you know?

The Wall Street Journal recently published an article by Suzanne Kapner that highlighted a significant problem in retail today… Too few Clerks. As stores continue to cut labor costs, it appears many retailers have gone too far. Ms. Kapner does a good job of illustrating the symptoms of the situation and offers some different alternatives […]