Customers hate to wait. And, according to M.I.T. operations researcher Richard Larson, widely considered to be the world’s foremost expert on lines, their perceived wait time is longer than actual wait time by as much as 36 percent… To remedy this, retailers have employed many tactics over the years to reduce customer wait times and perception. […]
About Nathan Steadman
Nathan is a Director for the Connors Group, specializing in developing labor improvement initiatives for organizations across retail, distribution and manufacturing channels. Key focus on optimizing labor deployment and staffing/service levels using engineered standards to staff the right people at the right time.
Nathan specializes in execution and management of projects which focus on analysis, design, and implementation of LEAN process improvements, best methods migration, task-based engineered standards development and work area layout changes.
More than 16 years of consulting experience. He has directly worked with 120+ clients across 15 countries.
Entries by Nathan Steadman
With the recent announcement by Amazon, that they will be increasing minimum wage for hourly employees to $15; the first reactions have been great, but true altruism might not be the real reason… Let’s take a closer look at a few key facts: Currently, unemployment is at record lows. In fact, it’s the lowest it’s […]