As retailers move to expand their omnichannel strategies to allow customers to easily purchase products both online and in store, inventory accuracy is critical to maintaining customer satisfaction. Retailers effectively look to drive sales through initiatives such as BOPIS (buy online pick up in store), SFS (ship from store) and even customers just finding the […]
Customers hate to wait. And, according to M.I.T. operations researcher Richard Larson, widely considered to be the world’s foremost expert on lines, their perceived wait time is longer than actual wait time by as much as 36 percent… To remedy this, retailers have employed many tactics over the years to reduce customer wait times and perception. […]
With the recent announcement by Amazon, that they will be increasing minimum wage for hourly employees to $15; the first reactions have been great, but true altruism might not be the real reason… Let’s take a closer look at a few key facts: Currently, unemployment is at record lows. In fact, it’s the lowest it’s […]
