The Wall Street Journal recently published an article by Suzanne Kapner that highlighted a significant problem in retail today… Too few Clerks. As stores continue to cut labor costs, it appears many retailers have gone too far. Ms. Kapner does a good job of illustrating the symptoms of the situation and offers some different alternatives […]
https://www.connorsllc.com/wp-content/uploads/2018/05/architecture-blur-bokeh-543222.jpg30244032Andrew Taylorhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngAndrew Taylor2018-05-10 16:15:322018-05-18 15:06:01Too few Clerks in the store? How do you know?
Traffic is the ultimate measure of long-term success for any retailer. It’s simple, are people coming to the store or not? No amount of cost-cutting, productivity increases, or margin plays can compensate for a long-term decline in traffic to the store.
https://www.connorsllc.com/wp-content/uploads/2018/04/iStock-831656828.jpg14142121Andrew Taylorhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngAndrew Taylor2018-05-08 10:20:532018-05-08 10:22:38Traffic - The Ultimate Measure: A Free Whitepaper
Retail is one of the most volatile econospheres in the world right now. Over the course of the next several weeks, we will be publishing a series of Whitepapers that explores this and other aspects of the retail environment.
https://www.connorsllc.com/wp-content/uploads/2018/04/iStock-640210620.jpg14112125Andrew Taylorhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngAndrew Taylor2018-04-30 17:03:022018-05-02 12:29:01The Retail Equation: A Free Whitepaper
The newest supply chain solutions in automation, robotics, machine learning and A.I. were on full display at the industry’s leading supply chain conference. Each year, we continue to be impressed at the pace of the industry and amazed at the newest innovation. Future Proof your Supply Chain was the main theme of the show and […]
https://www.connorsllc.com/wp-content/uploads/2018/04/iStock-939273990.jpg14292099Jonathan Huesdashhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngJonathan Huesdash2018-04-19 12:08:482018-04-19 13:03:28MODEX 2018 RECAP: Solving for the Labor Shortage
I was sitting in PPG arena in Pittsburgh, explaining to my sons what made Sidney Crosby the best hockey player in the world. I was telling them that Crosby wasn’t the biggest, or the fastest player on the ice, but he always seemed to know where the puck was going to be, or where his […]
http://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.png00Andrew Taylorhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngAndrew Taylor2018-04-18 17:39:072018-04-18 17:58:26Don’t Chase the Puck! Retail Lessons from the NHL.
As Omni-channel continues to blur the lines between Distribution Centers and Retail, forward-thinking companies are beginning to leverage labor and workforce technologies outside their ‘traditional’ environments. Under intense pressure from eCom giants, customer expectations and demands, retail stores continue their evolution toward becoming fulfillment, distribution and return processing centers. Labor Management Systems (LMS), which were […]
http://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.png00Jonathan Huesdashhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngJonathan Huesdash2018-04-12 12:22:202018-04-19 11:07:47The importance of integrating Labor and Workforce Management Systems
We know what you’re thinking: “Does one second really matter all that much?” If you are in the retail business, the answer is a resounding “YES!” Time is money in the business world, and small amounts of time wasted can quickly add up into lots of lost profits. Let’s take a further look into the […]
http://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.png00Patrick O'Learyhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngPatrick O'Leary2018-04-10 09:44:512018-04-10 09:45:03Does One Second Really Matter? (The purpose of labor standards)
Is it starting to feel like the walls are literally closing in around you and your business’ warehouse? Do you feel like you have finally outgrown your space and are beginning to panic about where to go next? Take a second to breathe and consider that you might have all the space you need, but […]
http://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.png00Patrick O'Learyhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngPatrick O'Leary2018-04-10 09:44:112018-04-10 09:44:11Running out of space: Do I really need a bigger building?
Wanting to create the best standards for customer service in your retail business is more than a philosophy to which to aspire. For the sake of efficacy, customer service standards must be quantifiable. You must be able to measure, compare and improve upon these standards to excel. Think of customer service standards as the science […]
http://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.png00Patrick O'Learyhttp://www.connorsllc.com/wp-content/uploads/2016/05/Continuous-Labor-Standards.pngPatrick O'Leary2018-04-10 09:40:572018-04-10 09:43:34The Proven Approach to Improving Customer Service Standards
What is the secret to long-term success in retail? Not settling for quick fixes. While, at times, these seem to be a smart idea and possibly profitable, there is no groundwork being laid for long-term return. Your business needs to build the foundation for the long term by creating superior workforce management tools through engineered […]