Lean Practices are Being Adopted Across Industries: Hospitality and Restaurant

The emergence of the digital age along with the ever-increasing expectations of customers is driving the need for agility and growth in the Hospitality and Restaurant Industry. To achieve this, lean best-practices are being implemented across these industries to optimize processes, cut waste, maximize labor potential, and provide customers with quicker and better service, more choices and new experiences.

When the term lean is thrown around, most still think in terms of its roots in manufacturing. But, those same best-practices that help streamline assembly lines can and have been tailored to many other industries as well. And, it’s much more transformational than just cutting employee headcount or dialing back services. In fact, in most-cases, it’s quite the opposite.

The emergence of the “Grocerant” is a perfect example of how lean practices can free up resources and shift the focus from simply transactional, to experiential. Companies like Wegman’s have been applying lean methods for years…

“Wegman’s wouldn’t be able to achieve their level of success, superb-service and experiences without their daily focus on improvement and perfection through tried and true lean principles.” Says, Jeff Peretin of the Connors Group. “It’s never been about cutting headcount or eliminating anything other than what doesn’t make sense to Wegman’s, it’s employees and customers.”

What works?

It’s still about creating and implementing engineered labor standards, improving process and doing time studies, but it’s what’s being done with that information and data that matters…

“We’ve become increasingly involved with space planning and design”, says Andrew Taylor, Senior Director at Connors Group. “We can garner a lot of information by observing details like table and seat utilization. The right design and planning can increase the speed-of-service, and table-turn, without compromising the experience.”

At the end of the day, the goal is to serve time-strapped customers and consumers with the same speed and efficiency from online competitors. Using lean methods to create an atmosphere that can meet or beat those expectations all while encouraging customers to linger longer and spend more is a win for everyone.

Retail Expectations: Three Takeaways from Reflexions

The Reflexis annual users’ conference was held at the Cosmopolitan Hotel in Las Vegas from September 15 to 18, 2015. This was the largest Reflexions program to date, with more than 150 attendees from over 50 retailers attending the three-day event. Connors Group was a first-time sponsor of the event, which was time well spent learning and hearing from Reflexis clients regarding case studies and best practices. Additionally, Reflexis reviewed and launched the latest and greatest enhancement to their product offerings. It was great to be there alongside other partners such as IBM, NOMi, CMITIME and Bluebird.

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Welcome to our blog

Let’s face it, managing a business is no walk in the park. Between fluctuating markets, buyer uncertainty and an increasing focus on efficiency and return on investment, it’s easy to throw up your hands in frustration wondering where you should start. Here at the Connors Group, we’re all about helping our clients achieve real, measureable and sustainable operational successes through proven, results-driven programs created and delivered by our expert team of consultants. We help companies improve the way they do business—whether focused on customer experience, distribution planning or engineered labor standards.
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