Friday Quick Read: Common Process Compliance Pitfalls and How to Avoid Them.

Compliance is a heavy word and often carries with it a negative connotation, especially when associated with business and employee related issues. But, it doesn’t have to be.

In todays’ Friday Quick Read, Nate Steadman, Director at Connors Group outlines common compliance pitfalls, how to address them, and the expected results from taking action.

The big-picture problem:  Retail store associates not complying with process is costing millions in payroll inefficiency.

Common Pitfalls:

  • Whether retailers planned it or not many times store operations are being forced to operate with less than ideal staffing due to the low unemployment and difficulty finding and maintaining associates.
  • Call-offs are frequent and cause productivity and efficiency disruption, especially during peak periods of the year.

How to Address:

  • Supplying stores with tools to help better execute current best practice can result in significant operational improvements, including, but not limited to:
    • Reduced lines
    • Increased sales floor coverage
    • Improved product replenishment
  • Implementation of new store communication and task management software to improve compliance; allows for improved communication, task assignments and tracking completion (from corporate and/or field leaders)
  • Implementation of technology solutions that empower associates to swap shifts that may otherwise go unstaffed. These same solutions can also enable store leadership to request volunteers for shifts to account for un-forecasted events such as larger than planned product shipments

Expected Results:

  • Improved compliance
  • Increased associate engagement and morale
  • Reduced turnover
  • Enhanced customer service
  • Increased sales
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Nathan Steadman

Nathan is a Director for the Connors Group, specializing in developing labor improvement initiatives for organizations across retail, distribution and manufacturing channels. Key focus on optimizing labor deployment and staffing/service levels using engineered standards to staff the right people at the right time. Nathan specializes in execution and management of projects which focus on analysis, design, and implementation of LEAN process improvements, best methods migration, task-based engineered standards development and work area layout changes. More than 16 years of consulting experience. He has directly worked with 120+ clients across 15 countries.
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