Compliance is a heavy word and often carries with it a negative connotation, especially when associated with business and employee related issues. But, it doesn’t have to be.
In todays’ Friday Quick Read, Nate Steadman, Director at Connors Group outlines common compliance pitfalls, how to address them, and the expected results from taking action.
The big-picture problem: Retail store associates not complying with process is costing millions in payroll inefficiency.
- Whether retailers planned it or not many times store operations are being forced to operate with less than ideal staffing due to the low unemployment and difficulty finding and maintaining associates.
- Call-offs are frequent and cause productivity and efficiency disruption, especially during peak periods of the year.
How to Address:
- Supplying stores with tools to help better
execute current best practice can result in significant operational improvements,
including, but not limited to:
- Reduced lines
- Increased sales floor coverage
- Improved product replenishment
- Implementation of new store communication and task management software to improve compliance; allows for improved communication, task assignments and tracking completion (from corporate and/or field leaders)
- Implementation of technology solutions that empower associates to swap shifts that may otherwise go unstaffed. These same solutions can also enable store leadership to request volunteers for shifts to account for un-forecasted events such as larger than planned product shipments
- Improved compliance
- Increased associate engagement and morale
- Reduced turnover
- Enhanced customer service
- Increased sales