Last week, several Connors Group staff were in Las Vegas for the Reflexis Systems – Reflexions 2019 Conference. It was a great pleasure to not only be a Charter Sponsor, but to also share our customer success stories on the big stage.
Reflexions has always been one of the best places to connect with our customers. This year, half of the Retailers in attendance were past or current Connors Group clients. It was amazing to reconnect with so many wonderful folks, share our achievements and plan for what’s next.
During the internal debrief, our team seemed to have consensus on these 4 conference themes:
Machine Learning & AI – an overarching theme from Reflexions was the rapid expansion of Machine Learning and AI into the retail space. Reflexis is at the forefront of this technology and from our own experience, we are seeing rapid adoption by retailers.
Renewed Focus on Customer Service thru Better Scheduling – more than ever, the “Amazon” influence is changing the way retailers are thinking about scheduling in their stores. There was a real focus during retailer presentations on the need to consistently deliver an excellent in-store experience (every time) and how proper scheduling is critical towards achieving this.
International Growth – the number of international retailers at Reflexions this year was exciting. The Global Retail Panel was particularly insightful!
The Importance of Labor Standards – Connors Group conducted an overview session on the important of labor standards in today’s complex retail environment. The standing room only response to that session was overwhelming! A rapidly increasing number of retailers are realizing the benefit labor standards can provide their organizations, particularly as a tool to maximize their investment in Reflexis.